Hello!
Unfortunately, I have some problems visiting the DepMap portal. The navigation menu has a strange appearance (as can be seen in the figure). Additionally, some features of the portal are not working properly. The appearance of the website is the same in both Edge and Chrome.
Can you maybe help me with a solution?
Many thanks!
Daphne
That is puzzling. We haven’t deployed any updates to the portal in a while so I don’t think anything should have changed on our side recently.
When I open the portal, it looks typical to me
so this is likely to be a little tricky to pinpoint what’s going wrong. What’d likely be the most helpful is if you could send us a screenshot of the javascript console. (In chrome, you can open the javascript console by selecting View → Developer → Javascript Console
And then you should see a window something like:
I suspect something is failing to load, and hopefully the console will tell us what exactly failed and will give us a lead to go on.
Thanks,
Phil
Hello Phil,
Thank you for your reply.
Following your instructions, these errors occur:
I hope this helps!
Best,
Daphne
Ah, yes, that helps tremendously! Thanks for sending the screenshot along.
I now understand, at least at a high level, what is going wrong in your case. I’ll circle back to the dev team to find a solution.
thanks,
Phil
For background I’ll offer a summary of what’s going wrong: The depmap portal uses 3rd party code that is hosted on other servers. You seem to have no trouble communicating with depmap.org but for some reason your browser isn’t able to establish a secure connection with this other server (which isn’t operated by the depmap team, but is a public service, so it’s surprising that it’s causing a problem).
I took a look at how this 3rd party server is behaving and it looks quite normal, so again, this is puzzling.
My next guess is maybe the network you are on has blacklisted this service and is actually explicitly interfering with your ability to connect to it. (That’d be surprising – but it’s the first possibility that I can think) It appears we are using an older service, and it may be fixed if we move to the newest version.
One thing that you could try, which would confirm that my theory is correct is trying to go to the following two URLs:
https://maxcdn.bootstrapcdn.com/bootstrap/3.3.7/css/bootstrap.min.css
http://maxcdn.bootstrapcdn.com/bootstrap/3.3.7/css/bootstrap.min.css
They both should result in a page with a lot of plain text that starts with:
/*!
* Bootstrap v3.3.7 (http://getbootstrap.com)
* Copyright 2011-2016 Twitter, Inc.
* Licensed under MIT (https://github.com/twbs/bootstrap/blob/master/LICENSE)
*//*! normalize.css v3.0.3 | MIT License | github.com/necolas/normalize.css */html{font-family:sans-serif;-webkit-text-size-adjust:100%;-ms-text-size-
If you have a network that’s intentionally blocking you, you’ll likely instead get a page telling you that the connection has been blocked.
I’m going to put it in the to-do list to have us switch to the newest version of this service, because we probably should anyway, but if you can confirm that your browser is being blocked, I’ll make sure we take of updating that sooner than later.
Thanks,
Phil
Hello Phil,
Clicking on the URLs indeed results in a page telling me that the connection is not private and that the page cannot be visited. Here is a screenshot of the warning:
Best,
Daphne
Hello,
Sorry for the delay, but we’ve deployed an update which means the portal no longer references the server which was giving you trouble.
Can you check https://depmap.org and let me know whether it looks better now or not?
Thanks,
Phil
Hi Phil,
The portal is working properly and the errors are gone now.
Thanks!
Best,
Daphne
