# Unable to download anything from dep,ap

**URL:** <https://forum.depmap.org/t/unable-to-download-anything-from-dep-ap/3529>\
**Category:** Issues and Bugs\
**Created:** [August 28, 2024, 7:01pm UTC](https://forum.depmap.org/t/unable-to-download-anything-from-dep-ap/3529 "2024-08-28T19:01:17Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Andrew\_Cherniack](https://yyz1.discourse-cdn.com/flex035/user_avatar/forum.depmap.org/andrew_cherniack/32/829_2.png) [@Andrew\_Cherniack](https://forum.depmap.org/u/Andrew_Cherniack)\
**Post date:** [August 28, 2024, 7:01pm UTC](https://forum.depmap.org/t/unable-to-download-anything-from-dep-ap/3529/1 "2024-08-28T19:01:17Z")

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Is there something wrong with the portal.  
I get the following error message:

`AccessDenied`

Request has expired

10

2024-08-28T18:57:08Z

2024-08-28T18:58:12Z

HQAMYTZ4G08S6TMR

Y1hxWilZwFz0nRXkN1X81wdGbTkMF75uThEfpxe87ZgFM4XlbS+KTDkpCmlhK83qmwiNVcGGy0g=

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<div class="post-metadata">

**Author:** ![Andrew\_Cherniack](https://yyz1.discourse-cdn.com/flex035/user_avatar/forum.depmap.org/andrew_cherniack/32/829_2.png) [@Andrew\_Cherniack](https://forum.depmap.org/u/Andrew_Cherniack)\
**Post date:** [August 28, 2024, 7:22pm UTC](https://forum.depmap.org/t/unable-to-download-anything-from-dep-ap/3529/2 "2024-08-28T19:22:58Z")

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It seems to be working now.

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<div class="post-metadata">

**Author:** ![pmontgom](https://yyz1.discourse-cdn.com/flex035/user_avatar/forum.depmap.org/pmontgom/32/4_2.png) [@pmontgom](https://forum.depmap.org/u/pmontgom)\
**Post date:** [August 30, 2024, 2:52pm UTC](https://forum.depmap.org/t/unable-to-download-anything-from-dep-ap/3529/3 "2024-08-30T14:52:33Z")

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In several places, the portal uses links that will expire after a period of time.

This error looks like you may have tried accessing a stale link. Refreshing the page will generate new links, so if you see anything like this, I’d try a refresh of the page and trying the download link again.

Thanks,  
Phil