# Custom downloads: "unexpected error"

**URL:** <https://forum.depmap.org/t/custom-downloads-unexpected-error/2074>\
**Category:** Issues and Bugs\
**Created:** [November 25, 2022, 7:27pm UTC](https://forum.depmap.org/t/custom-downloads-unexpected-error/2074 "2022-11-25T19:27:01Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![yaxin\_cheng](https://yyz1.discourse-cdn.com/flex035/user_avatar/forum.depmap.org/yaxin_cheng/32/674_2.png) [@yaxin\_cheng](https://forum.depmap.org/u/yaxin_cheng)\
**Post date:** [November 25, 2022, 7:27pm UTC](https://forum.depmap.org/t/custom-downloads-unexpected-error/2074/1 "2022-11-25T19:27:01Z")

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Hi, everyone  
I was trying to download the file through “custom downloads” but failed. The prompt box showed “unexpected error”.  
Anyone has similar experience recently? It would be appreciated if the administrator can help to resolve the issue. Thank you.

 ![image](https://canada1.discourse-cdn.com/flex035/uploads/depmap/original/1X/b3f519ab8aad56758f57618bc51a88aa4e209e23.jpeg)

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**Author:** ![pmontgom](https://yyz1.discourse-cdn.com/flex035/user_avatar/forum.depmap.org/pmontgom/32/4_2.png) [@pmontgom](https://forum.depmap.org/u/pmontgom)\
**Post date:** [November 28, 2022, 2:53pm UTC](https://forum.depmap.org/t/custom-downloads-unexpected-error/2074/2 "2022-11-28T14:53:46Z")

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Hello,

This should be resolved now. You can see more information at [Nov 23rd Portal outage resolved](https://forum.depmap.org/t/nov-23rd-portal-outage-resolved/2093)