# Custom downloads: "unexpected error"

**URL:** <https://forum.depmap.org/t/custom-downloads-unexpected-error/2073>\
**Category:** Q&A\
**Created:** [November 25, 2022, 7:26pm UTC](https://forum.depmap.org/t/custom-downloads-unexpected-error/2073 "2022-11-25T19:26:58Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![yaxin\_cheng](https://yyz1.discourse-cdn.com/flex035/user_avatar/forum.depmap.org/yaxin_cheng/32/674_2.png) [@yaxin\_cheng](https://forum.depmap.org/u/yaxin_cheng)\
**Post date:** [November 25, 2022, 7:26pm UTC](https://forum.depmap.org/t/custom-downloads-unexpected-error/2073/1 "2022-11-25T19:26:58Z")

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Hi, everyone  
I was trying to download the file through “custom downloads” but failed.The prompt box showed “unexpected error”.  
Anyone has similar experience recently? It would be appreciated if the administrator can help to resolve the issue. Thank you.

 ![image](https://canada1.discourse-cdn.com/flex035/uploads/depmap/original/1X/b3f519ab8aad56758f57618bc51a88aa4e209e23.jpeg)

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**Author:** ![dearjg](https://yyz1.discourse-cdn.com/flex035/user_avatar/forum.depmap.org/dearjg/32/695_2.png) [@dearjg](https://forum.depmap.org/u/dearjg)\
**Post date:** [November 28, 2022, 2:53pm UTC](https://forum.depmap.org/t/custom-downloads-unexpected-error/2073/2 "2022-11-28T14:53:16Z")

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I have the same problem. Changing internet browsers does not work. I really hope to be fixed soon.

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**Author:** ![pmontgom](https://yyz1.discourse-cdn.com/flex035/user_avatar/forum.depmap.org/pmontgom/32/4_2.png) [@pmontgom](https://forum.depmap.org/u/pmontgom)\
**Post date:** [November 28, 2022, 2:53pm UTC](https://forum.depmap.org/t/custom-downloads-unexpected-error/2073/3 "2022-11-28T14:53:27Z")

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Hello,

This should be resolved now. You can see more information at [Nov 23rd Portal outage resolved](https://forum.depmap.org/t/nov-23rd-portal-outage-resolved/2093)